Support

We're here to help. Here's how to reach us.

Help

For questions, technical issues or feedback about the app, write to us at support@aku-app.com. We'll reply as soon as we can, usually within a few business days.

Subscription and payments

Purchases, renewals and refunds are handled directly by the Apple App Store or Google Play. You can manage or cancel your subscription from your Apple or Google account settings.

For billing questions on Aku's side, write to us at billing@aku-app.com.

Privacy and data

For requests about your personal data (access, deletion, portability), see our Privacy Policy or write to privacy@aku-app.com.

Complaints and refunds

The Aku service is provided by Mattia Peirano (sole proprietorship), Via Ugo Bassi 22, 20159 Milan (MI), Italy, VAT no. 01640360085. The trade name Aku accompanies but does not replace the provider's details.

To submit a complaint, write to legal@aku-app.com (suggested subject line: "Complaint"). You will receive an acknowledgement of receipt within 2 business days and a substantive reply within 10 business days.

Subscription refunds follow, in the first instance, the procedures of the Apple App Store or Google Play, through which the purchase was made. If the store does not respond within 15 business days, you can contact legal@aku-app.com directly, attaching your proof of purchase.

You also have the option of alternative dispute resolution (ADR) procedures under Italian Legislative Decree 130/2015, through the accredited bodies published by the Italian Ministry of Enterprises and Made in Italy (www.mimit.gov.it) and the mediation services of the Chambers of Commerce.